Returns Policy

PLEASE NOTE:

• WATER/PHYSICAL DAMAGE/LOST OR STOLEN ARE NOT COVERED UNDER SHORT TERMS RENTAL/WARRANTY & DEPOSIT WILL NOT BE REFUNDED.
• DEVICES REPAIRED PREVIOUSLY BY SOMEONE ELSE OTHER THAN TAP2DONATE ARE NOT COVERED UNDER WARRANTY.
• BROKEN OR CRACKED SCREENS UNIT ARE ALREADY OUT OF WARRANTY AND WILL INCUR A CHARGE OF €650 IF LOST, STOLEN, NOT RETURNED OR UNIT DAMAGED BEYOND REPAIR.
• ANY SERVICES CONDUCTED TO OUR UNIT MAY VOID ANY MANUFACTURER WARRANTY PROVIDED BY MANUFACTURER.
• IF POWER BANKS ARE PROVIDED FOR EVENTS BY TAP2DONATE & NOT RETURNED THIS WILL INCUR A CHARGE OF €50 TO REPLACE.
• IF POWER DC LEADS ARE MISSING ON RETURN OF EVENTS THIS WILL INCUR €20 CHARGE FOR REPLACEMENT.
• WE OPERATE A 14 DAY MONEY BACK GUARANTEE POLICY.
• REPAIR MAY REQUIRE US TO UPDATE SOFTWARE/HARDWARE TO FIX YOUR UNIT.
• CUSTOMER IS SOLELY RESPONSIBLE FOR MAINTENANCE OF THEIR RENTAL UNITS AND ARE ENCOURAGED TO DO BACKUP PRIOR TO THE ACTUAL REPAIR IS PERFORMED.
• 30 DAYS WARRANTY ON PARTS INSTALLED BY TAP2DONATE, WARRANTY DOES NOT COVER ACCIDENTS, PERSONAL NEGLIGENCE.

COMPLAINTS

If you are unhappy with the products or services you have received from us please email us at info@tap2donate.ie, info@tap2donate.ie